Время приёма посетителей с 09:00 до 12:30 часов
KAZ
RUS
ENG
Республиканское государственное предприятие на праве хозяйственного ведения «Государственная вневедомственная экспертиза проектов»
Телефон
+7 (7172) 57-44-84
E-mail
gosexpertiza@gosexpertiza.kz
Подать ПСД
Home
News
Question-Answer
Contacts
Feedback
First International Forum of Expert Organizations “Expertise Today”
Fundamentals of ITIL Foundation v4
View
Edit
Заголовок новости:
*
Дата:
*
Format: 2024-04-29 19:53
Изображения:
Order
Remove
Maximum file size:
102400 MB
Allowed extensions:
png gif jpg jpeg
Images larger than 1280x1280 pixels will be scaled
0
Language:
Language neutral
Kazakh
Russian
English
Show summary in full view
Содержимое новости:
In accordance with the Plan for professional training of employees of RSE "Gosexpertiza" for 2019, from September 25-27, 2019, a seminar was held in Nur-Sultan for 16 employees of the State Expert Group and its branches, on the topic "Fundamentals of ITIL Foundation v4." Lecturer - Chichev Igor Vladimirovich - expert in the field of information systems, consultant, accredited trainer of ITSM (ITIL, COBIT), certify., Coach Microsoft. The seminar addressed the following issues: 1. Overview of key terms, key concepts, and benefits of a process approach in IT (IT Service Management) service management 2. Fundamentals of ITIL v4; 3. Basic aspects of Service Management 4. Purpose and components of Service Value Systems. Elements of the value chain of services. (Service Value System and Service Value Chain). Description of a set of interrelated steps used to provide valuable and quality products and services; 5. The principle and key concepts of Continuous Service Improvement; 6. Purpose and overview of service management processes (practices) 7.Link ITIL v.4 to other methodologies. At the end of the seminar, the participants were issued certificates.
Web page addresses and e-mail addresses turn into links automatically.
Allowed HTML tags: <em> <strong> <cite> <code> <ul> <ol> <li> <dl> <dt> <dd>
More information about formatting options
Отображать в верхнем блоке
Revision information
Create new revision
Log message:
An explanation of the additions or updates being made to help other authors understand your motivations.
Authoring information
Authored by:
Leave blank for
Гость
.
Authored on:
Format:
2021-01-11 09:44:00 +0500
. Leave blank to use the time of form submission.
Publishing options
Published
Promoted to front page
Sticky at top of lists